Our Privacy Policy, Your Privacy Rights
Updated March 10, 2024
Covie Systems, Inc. dba OneFix (“OneFix”) is committed to maintaining your trust by respecting and protecting your privacy. This Privacy Policy describes why and how we collect, use, share, and protect Personal Information (as defined below) collected from and about members, volunteers, vendors, program participants, and others – both online and offline. It also explains your choices regarding how we share your Personal Information and communicate with you, how you can request access to and correction of your Personal Information, and other important considerations.
By providing us your Personal Information or by using our websites or apps, you consent to our handling of Personal Information as described in this Privacy Policy. We urge you to read it carefully and contact us with any questions.
Member Benefit Providers – Member Benefit Providers are vendors, contractors, suppliers, and other unaffiliated entities that provide products and services, as well as providers of discounts on supplies, food, and beverages, to our members.
Personal Information – This includes information that identifies or relates to an identifiable person. Personal Information does not include information that has been anonymized. This includes data such as your name, address, email address, phone number, and data that is linked to such Personal Information, such as demographic data, OneFix passwords, payment data, device and usage data, and location data.
Providers – Member Benefit Providers and Service Providers are collectively referred to as Providers throughout this Privacy Policy.
Service Providers – Service Providers are vendors, contractors, suppliers, and other unaffiliated entities that provide products and services to OneFix including advertising platforms.
What Is Covered Under This Privacy Policy
This Privacy Policy applies to Personal Information that OneFix and its affiliates collect, use, share, and otherwise handle. This Privacy Policy does not apply to data that is not Personal Information or is not linked to Personal Information, including anonymous, de-identified, or aggregate data, which cannot reasonably be used to identify you – even when such data has been derived from Personal Information – and publicly available information (i.e., information that is lawfully made available from federal, state, or local government records).
Except as described below, this Privacy Policy applies to all operations of OneFix, and each of its subsidiaries and affiliates. This Privacy Policy does not apply where an OneFix website or app points to a different governing policy. You can find the governing privacy policy in our websites’ footers or in our apps’ menus or settings.
Personal information we collect
Information you provide to us.
- .Third-party sources. We may combine Personal Information we receive from you with Personal Information we obtain from other sources, such as:
- Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
- Private sources, such as data providers, social media platforms, data licensors, account intelligence providers (who help us identify the types of visitors to our Service), and entities to which we provide services (which may include your employer).
- Partner organizations, such as pro bono groups and nonprofits.
- Marketing partners, such as joint marketing partners and event co-sponsors.
Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with our website or app, our communications and other online services, such as:
- Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
- Internet activity or electronic network activity information that we collect about your interaction with our websites, emails, and other online content, such as the pages you viewed, emails you opened, links you clicked, how long you spent on a page, navigation paths between pages or screens, information about your activity, your preferences, access times, and duration of access.
- General location data when you authorize us to access your device’s location.
- Communication interaction data such as your interactions with our email, chat messages, voicemail, text or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.
Cookies. Some of our automatic data collection is facilitated by cookies and similar technologies.
How we use your Personal Information
We may use your Personal Information for the following purposes or as otherwise described at the time of collection:
Service delivery and operations, including:
- Service delivery. We may use Personal Information to provide and operate the services rendered through our website or app.
- Communication. We may use Personal Information to communicate with you, including to provide support for the website or app and to respond to your requests, questions and feedback.
Research and development. We may use your Personal Information for research and development purposes, including to analyze and improve website or app and our business and to develop new products and services. As part of these activities, we may create aggregated, de-identified and/or anonymized data from Personal Information we collect. We make Personal Information into de-identified or anonymized data by removing information that makes the data personally identifiable to you. We may use this aggregated, de-identified or otherwise anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the website or app and promote our business and will not attempt to reidentify any such data.
Marketing. We, our service providers and third parties with whom we co-sponsor events may collect and use your Personal Information to send you direct marketing communications and may personalize these messages based on your needs and interests.
Compliance and protection. We may use your Personal Information to:
- comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations or requests from, or cooperate with government authorities;
- protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
- audit our internal processes for compliance with legal and contractual requirements or our internal policies;
- enforce the terms and conditions that govern the Service; and
- prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
Use for new purposes. We may use your Personal Information for reasons not described in this Privacy Policy where permitted by law and when the reason is compatible with the purpose for which we collected it. In some cases, we may specifically ask you for your consent to collect, use or share your Personal Information, such as where required by law.
Retention
We generally retain Personal Information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for Personal Information, we may consider factors such as the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
When we no longer require the Personal Information we have collected about you, we may either delete it or de-identify, aggregate or anonymize it. If we de-identify, aggregate or anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.
How we share your Personal Information
We may share your Personal Information with the following parties and as otherwise described in this Privacy Notice, in other applicable notices, or at the time of collection:
Affiliates. Our affiliates.
Service providers. Third parties that provide services on our behalf or help us operate the Service or our business (such as information technology and software services, mailing services, marketing services, event management services, and cyber and physical security services). This also includes our legal support vendors, as well as other experts, consultants, and other professionals that assist in connection with our representation of our clients.
Third parties designated by you. We may share your Personal Information with third parties where you have instructed us or provided your consent to do so. We will share Personal Information that is needed for these other companies to provide the services that you have requested.
Business and marketing co-sponsors. Third parties with whom we co-sponsor events.
Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the Compliance and protection purposes described above.
Business transferees. We may disclose Personal Information in the context of actual or prospective business transactions (e.g., the transfer or merger of all or part of our business). For example, we may need to share certain Personal Information with prospective counterparties and their advisors. We may also disclose your Personal Information to a successor of OneFix as part of any merger, reorganization or similar transaction, and/or in the event of a bankruptcy or dissolution, in which Personal Information is transferred to one or more third parties as one of our business assets.
You have certain rights with regard to how we handle your Personal Information. These rights, and the means to submit a request to exercise each of them, are described below. We will make reasonable attempts to comply with such requests but may refuse requests:
- Where there is risk to the privacy of others,
- That are impractical,
- That are unreasonably repetitive,
- That require a disproportionate technical effort, or
- Where prohibited by law.
Right to Know / Access Your Personal Information
If you would like to know about the Personal Information we currently have about you, you may do so by contacting us at [legal@onefix.app].
Right to Correct Your Personal Information
If you wish to request changes to certain Personal Information we have collected about you that you believe is not accurate, you may do so by so by contacting us at [legal@onefix.app].
Right to Opt Out of Sale of Personal Information
If you would like to request that we no longer sell or share your Personal Information to OneFix Providers and/or unaffiliated organizations, you may do so by contacting us at [legal@onefix.app]. If you make such a request, it will not prevent such third parties from using any Personal Information we provided them prior to completing the opt-out process, or any data they have collected directly from you or others.
Right to Opt Out of Sharing for Targeted Advertising
If you would like to request that we no longer share your Personal Information with third parties to assist them in delivering advertising tailored to your interests, including allowing them to track your activity on our site, you may do so by visiting contacting us at [legal@onefix.app]. If you make such a request, it will not prevent such third parties from using any Personal Information we provided them prior to completing the opt-out process, or any data they have collected directly from you or others. For more options and information related to behavioral advertising, please see the “Targeted Advertising” section below.
If you would like to request that we delete your Personal Information and communicate your request to our Providers, you may do so by contacting us at [legal@onefix.app]. If you make such a request, it will not prevent such third parties from using any Personal Information they have collected directly from you or others. We will make reasonable attempts to comply with such requests where applicable but may refuse requests where we are otherwise legally required to retain the data or where the requests are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or are impractical.
Right to Limit Use and Disclosure of Sensitive Personal Information
If you would like to request that OneFix limit its collection and use of sensitive Personal Information and sharing of that information with OneFix Providers, you may do so by contacting us at [legal@onefix.app]. If you make such a request, it will not prevent such third parties from using any Personal Information they have collected directly from you or others.
Right to Opt Out of Receiving Certain ONEFIX Communications
You may choose to opt out of some future communications (mail, email, phone) from OneFix. You can do so by contacting us at [legal@onefix.app]. We will honor opt-out requests as soon as practical and as required by applicable law.
You can also opt out by clicking on the “unsubscribe” links in the footer of our emails. Please note that when opting out of emails, you may still receive “transactional” emails, which contain information you specifically request or information related to your membership purchase or renewal.
Phone or Text Messages
You can also opt out by following the contact instructions we provide in the phone call or replying “STOP” to any text message to which you’ve previously consented.
Right to No Retaliation
You have the right to not be discriminated against for exercising any of these rights. If you believe you have suffered retaliation by exercising any of the above rights, please Contact Us.
Advertising Technologies – Tailored Ads Based on Your Online Activity
Do Not Track – Web Browsers & Cookies
We do not currently process or respond to “Do Not Track” signals from your browser. As described below, we participate in online advertising networks administered by third parties, which may track your online activities over time, across third-party websites, and across devices. However, you may request that OneFix not share your Personal Information for purposes of third-party advertising as described above in the “Right to Opt Out of Sharing for Targeted Advertising” section. Also, you may opt out of interest-based and other targeted advertising as set forth below in the “Targeted Advertising” section. Even if you opt out of such ads, ONEFIX may continue to collect and use online activity data on our websites and in our apps for other purposes.
Most web browsers can be set to reject cookies or provide notice when cookies are placed on your device. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. Although it is up to you whether to accept cookies from our websites, if you reject cookies, certain functions on our sites may not work properly, and your ability to use some areas of the websites may be limited. It is also important to note that the opt-out mechanisms described in the “Targeted Advertising” section below generally rely on cookies to retain your opt-out preferences. So if you reject or erase cookies, your opt-out choices may not function properly.
Our analytics providers for websites and apps, primarily Adobe and Google Analytics, may collect Personal Information associated with your visits to our websites and use of our apps in order to assist us with analyzing and assessing our digital properties. You can, however, opt out of certain data collection by these analytics providers.
We collect data (both directly and through third parties) about your activities on our websites and apps and may combine it with other Personal Information we have about you for use in providing more customized experiences, including advertising tailored to your individual interests. We may also share data about activities on our websites with advertising networks administered by third parties, which may use many of the same or similar technologies previously discussed (such as cookies, web beacons, and analytics tools) to track your online activities over time and across websites. This collection and ad targeting takes place both on our websites and apps and on third-party digital properties that participate in those ad networks. As a result, you may see certain ads on other websites based on prior activity on our websites and apps, and vice versa.
The Digital Advertising Alliance (DAA) has created guidance for online advertisers and provided the “AdChoices” mechanism for such advertisers to comply with users’ choices regarding the placement of interest-based ads. By clicking on the AdChoices icon presented in the corner of each ad served by participants in the AdChoices program, you will be directed to a webpage to allow opt-outs from that ad network and/or for all ad networks participating in the AdChoices program. To learn more about ad networks, including how to opt out of interest-based ads, click here.
It is important to note that your choice to stop targeted advertising is specific to the browser you are using. If you make a choice to opt out from one computer browser and you want your opt-out to apply to a different computer and/or browser, you must also opt out from that computer and/or browser. It is also important to note that most of these choices are cookie-based. If you delete cookies after making an opt-out choice, you may need to perform the opt-out again.
You can manage targeted ads in our apps through your device operating system settings. For iOS apps, visit the “advertising” controls in your privacy settings. For Android apps, use the Settings App. Both operating systems allow you to opt out of targeted ads and/or reset your device advertising ID.
We may also work with certain social media websites or platforms (such as Facebook or Twitter) to serve ads to you as part of a customized social media campaign. You can opt out of receiving customized ads by changing your ad preferences on those platforms, which we do not control.
We will request your permission before our apps access precise location data for your mobile device, generally when you first launch our apps. If you have previously consented to our app accessing precise location information, you may revoke that permission at any time through your device’s operating system location preference controls. You may also stop our access to precise location data by following the standard uninstall process to remove our apps from your device.
Security of Personal Information
We use commercially reasonable administrative, technical, and physical security measures designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Despite our safeguards, however, no website, app, or information system can ever be completely secure so we cannot guarantee that the use of our systems, websites, or apps will be completely safe or secure. For additional information on privacy, identity theft, and online security, please visit the U.S. Federal Trade Commission's website.
If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using our websites and/or apps, or otherwise providing personal data to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our websites and apps. We may post a notice via our websites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
Storage, Retention, and Destruction of Personal Information
We will retain your Personal Information for as long as required to perform the purposes for which the data was collected as well as for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information; the potential risk of harm from unauthorized use or disclosure of your Personal Information; the purposes for which we process your Personal Information; whether we can achieve those purposes through other means; and the applicable legal requirements.
You may request that we delete your Personal Information. Please see the “Right to Delete” section for further information.
If you request to exercise your rights described above in the “Your Rights as a Consumer” section, we will keep a record of only the necessary Personal Information to enable us to comply with your request. If we have received information or otherwise determined that you are deceased, we will keep only the necessary Personal Information to enable us to prevent further collection and use of your Personal Information.
Our websites and apps are not intended for use by persons under the age of 16 and we do not knowingly collect Personal Information from children. If a child under the age of 13 has provided us with Personal Information, we ask that a parent or guardian contact us so that the Personal Information can be deleted. If a child ages 13 to 15 has provided us with Personal Information, we ask that either the child or parent or guardian contact us so that the Personal Information can be deleted. If OneFix becomes aware that any Personal Information from persons under age 16 is in its possession, it will delete the data.
Non-U.S. Residents and International Data Transfers
OneFix and its affiliates are based in the United States. Certain Service Providers may transfer Personal Information outside of the United States and may process and/or store Personal Information outside of the United States in order to provide products and services to OneFix. We take steps, including through contracts, meant to provide protection consistent with applicable law and with this Privacy Policy. By using OneFix and affiliates’ websites, you consent to your Personal Information being transferred, processed, and stored within the United States as well as other jurisdictions where our Service Providers may transfer Personal Information.
We may update this Privacy Policy at any time and without prior notice by posting an updated Privacy Policy on our websites and in our apps. When we do so, we will revise the “Updated” date at the top of the Privacy Policy. If we make material changes in the way we use and/or share your Personal Information, we will attempt to notify you directly, such as by sending an email to the email address you most recently provided to us and/or by prominently posting notice of the changes on our websites and in our apps.